Services
Whether you're looking for hands-on change or just need a little advice, you're in the right place to start solving your knowledge management challenges.
What can I help you with?
Improving process management and organisational learning.
- Accelerating your digital transformation.
- Developing a knowledge capital strategy.
- Improving your internal knowledge base.
- Shorten time-to-competence of new employees by 50% or more.
- Improving knowledge sharing and collaboration in your team.
- Setting up or improving your PMO or competence center.
Knowledge management in ServiceNow, TOPDesk, and other service platforms.
- Improve customer satisfaction by 45% or more.
- Reduce the number of issues and escalations by 35% or more.
Improving information management and governance.
Implementing Knowledge Centered Services (KCS).
Achieving ISO30401 compliance.
How does it work?
Every problem is a little different. So you shouldn't be satisfied with a "one size fits all solution". We look to proven practices and tools whenever possible, but always put your specific needs and situation first. This is more than a process - it's the principles by which Ambertree operates.
Step 1: Clarity first
First, we get clear on where you are now and where you want to get. We’ll start with an in-depth analysis of your current situation, considering roles & responsibilities, processes, technology, and governance. We’ll translate your goals into measurable objectives, set a clear scope, identify the highest-ROI measures, and build a roadmap of practical actions. By the end of this first phase, you will have a clear picture on what to do and how to do it.
Step 2: Active change
We make sure your team gets all the training and support needed, that the right governance is integrated into your way of working, and that technology changes are properly implemented. During this phase I can act as advisor and coach, or get hands-on as project manager.
Step 3: Results that last
Not all good things come to an end. The changes we’ve made should keep delivering you value. It might take some follow-ups, fine-tuning, or further advice that’s needed — all to make sure you get to enjoy the long-term benefits. And if you need additional capacity, I can help you recruit and train the right profiles.