Resources

The real value of experience comes from sharing it with others. Below you can find a growing collection of insights, case-studies, and practical advice to help you improve IT communication and knowledge management in your organisation.

[Podcast] It Took A Lot Of Jelly Beans

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The Lazy Man's Way Of Working

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Three Tricks I Learned, And You Should Too

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[Case Study] Better IT knowledge sharing = happier customers

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[Podcast] Not Everything German Is All German

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A tool to optimize your team's learning and knowledge sharing

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[Podcast] Breaking Silos in the virtual workplace

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[Podcast] How to make the IT department redundant!

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The three kinds of knowledge management

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Nobody cares about the ServiceDesk

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Shift-Left: getting started the right way

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[Case Study] 45% increased customer satisfaction at IT service company

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