Maybe you’ve heard the term before. Maybe it’s new to you. Maybe you think it’s yet another buzzword to sell the latest greatest tool. So here’s a brief intro to this relatively new discipline.
Every company has knowledge capital: it’s the sum of its expertise and experience.Just like financial capital or data, the more you have the better - if you know how to manage and apply it. As you can imagine, not everyone does it well.
When you don’t pay conscious attention to managing your organisation’s knowledge capital, it doesn’t just go to waste. It can mutate into dangerous false assumptions, create chaos, and seriously damage your business.
Too many pointless meetings, avalanches of emails, unnecessary repetition, ‘hot potato’ politics, unclear instructions, stressed out teams, and handovers that feel like an epic multi-step quest with no manual… All resulting from a lack of clarity and effective collaboration around the knowledge you have accumulated.
To put it simply: You’re either managing your knowledge, or managing chaos.
My job is to look deep into that chaos and provide the good practices and tools your company needs to develop, manage, protect, and apply their knowledge capital.
Know the symptoms: 9 signs of a team with knowledge management issues.
All problem-solving, no problem-prevention
You’re solving one problem after another. And another. Because they keep coming. It would be great to do something about it, but you’re too busy fighting fires.
Older, not wiser
The company feels like a startup, and not in a good way. Business might be growing, but so is confusion.
Stressed as standard
People are confused, frustrated, and burning out. You can't seem to keep people motivated — if you keep them at all.
Information everywhere, except where it’s needed.
You have a lot of information. A lot. But it takes forever to find what you need, and when you do you're not sure you can trust it.
Another day, another delay.
Projects keep going round in circles. Scope is no longer creeping, it’s running. And nobody knows how anything works anymore.
When team members leave, crucial knowledge disappears with them. When a new member joins, it takes forever for them to get up to speed.
Too busy to be productive.
Busywork never stops. Leaving no time for work that actually matters.
Lesson learned… and forgotten
You’ve seen this situation before. You’re sure of it. You also know someone dealt with it before. But here you are, dealing with it again.
No work, just meetings
Did we really need a meeting for this? Why are we talking about this again? Why are things now more confused than when I came in? No time to figure it out - I’m late for my next meeting.
From chaos to clarity, where work starts to work
If the descriptions above felt painfully familiar, that’s a good thing — because you’re in the right place. Once we’ve looked your chaos in the face and grabbed it by the horns, here’s what you can expect:
- More cohesive and efficient teams.
- Streamlined onboarding process.
- Faster incident resolution times.
- A systemised way to store, maintain, update and make the most of your knowledge capital.
- Team members have time to develop and deliver real value.
- Better communication in the department and the entire organisation.
- Clarity on people’s roles and responsibilities.
- More efficient project delivery.
- Happier team members who like their jobs more and stay with you for longer.
- The information you need is findable and reliable.
- Fewer incidents and escalations.
- Lower resolution costs.
- Higher customer satisfaction.
- Confidence that you can easily resolve similar issues in future.
- Certainty in knowing your team’s knowledge is managed securely and sustainably.