Knowledge management

Maybe you’ve heard the term before. Maybe it’s new to you. Maybe you think it’s yet another buzzword to sell the latest greatest tool. So here’s a brief intro to this relatively new discipline.

Every company has knowledge capital: it’s the sum of its expertise and experience.Just like financial capital or data, the more you have the better - if you know how to manage and apply it. As you can imagine, not everyone does it well.

When you don’t pay conscious attention to managing your organisation’s knowledge capital, it doesn’t just go to waste. It can mutate into dangerous false assumptions, create chaos, and seriously damage your business.

Too many pointless meetings, avalanches of emails, unnecessary repetition, ‘hot potato’ politics, unclear instructions, stressed out teams, and handovers that feel like an epic multi-step quest with no manual… All resulting from a lack of clarity and effective collaboration around the knowledge you have accumulated.

To put it simply: You’re either managing your knowledge, or managing chaos. 

My job is to look deep into that chaos and provide the good practices and tools your company needs to develop, manage, protect, and apply their knowledge capital.

Know the symptoms: 9 signs of a team with knowledge management issues.

From chaos to clarity, where work starts to work

If the descriptions above felt painfully familiar, that’s a good thing — because you’re in the right place. Once we’ve looked your chaos in the face and grabbed it by the horns, here’s what you can expect: 

  • More cohesive and efficient teams.
  • Streamlined onboarding process.
  • Faster incident resolution times.
  • A systemised way to store, maintain, update and make the most of your knowledge capital.
  • Team members have time to develop and deliver real value.
  • Better communication in the department and the entire organisation.
  • Clarity on people’s roles and responsibilities.
  • More efficient project delivery.
  • Happier team members who like their jobs more and stay with you for longer.
  • The information you need is findable and reliable.
  • Fewer incidents and escalations.
  • Lower resolution costs.
  • Higher customer satisfaction.
  • Confidence that you can easily resolve similar issues in future.
  • Certainty in knowing your team’s knowledge is managed securely and sustainably. 

{{ popup_title }}

{{ popup_close_text }}