You want to do more projects and improvements, but all your time goes to firefighting and solving incidents?
You’ve made investments into knowledge portals and customer self-service, but they don’t deliver the results that were promised?
You know improved knowledge sharing and knowledge use would eliminate so much waste, and would allow your team to focus on delivering real value, but you don’t know where to begin?
I help IT organisations in Germany solve their knowledge management and IT communication challenges.
My name is Hans Luyts. I have a passion for helping IT organisations improve their knowledge management and communication. With over fifteen years of experience in the IT industry, I’ve helped a variety of companies in different sectors. We’ve improved knowledge sharing systems and practices, eliminated waste, and lowered operational costs.
Clarity First: We get clear on your situation and goals, and build a detailed action plan that covers people, process, technology, and governance.
Empower People: We ensure your people are proficient in the right practices, and that your tools are optimized for your needs.
Sustain Results: Do you need additional advice or capacity? We make sure the changes we made deliver long-term value.
Knowledge management doesn’t have to be complicated. It’s never too early to get clarity.
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